After meeting with several pool builders and getting several quotes, my husband and I decided to go with Capital Custom Pools (Austin). Shane Pike, General Manager, met with us several times to review and refine our pool designs even before we signed a contract. The other companies were slow to get back with us and got frustrated because we didn’t make a decision on the spot. Shane did not. He understands that a pool is a huge investment and his main goal is for his customers to love their pool and for the process to go as smoothly as possible.
He was very candid with us about what features he thought we needed or (more importantly) didn’t need, and he was patient through the process as we made changes. Aside from the most important factor in working with a pool builder, which is having a beautiful well-functioning pool at the end of the process, we greatly appreciated the fact that Shane made himself available to us from beginning to end and beyond. This is our second pool build and I can say from experience that this is not usually the case. We were happy with the end result of our first pool (built in another state), but the process was extremely stressful because it generally took days for our builder to get back with us. Shane always got back to us right away, often in less than an hour. No matter how big or small the question or issue, he took everything seriously and dealt with things personally and quickly.
Overall, we love our pool and the experience building it was very low stress. Any type of building project will have some element of stress, but Shane does his best to keep it to a minimum.
We highly recommend Capital Custom Pools, and Shane, to anyone who is in the market for a pool or spa!
~ Sarah H.
First, let me cut to the chase, I highly recommend Capital Custom Pools and Shane, the General Manager! This is my first pool, so I came into this pretty uneducated and Shane was very patient with me during the entire project, explaining the process and what to expect. He is an extremely experienced pool builder and beyond professional and responsive. He makes you feel like you’re the only customer he has and follows through even after the pool build is finished. If you want a high-quality gorgeous pool, you must hire this company.
Shane and his staff were extremely patient as I tried to align the very differing proposals, breaking costs down as I requested. His proposal was easy to understand and was straightforward, not hiding costs in various categories as most of the other builders did. I felt I got a very fair estimate.While their proposal was not the lowest, I chose them because I felt very comfortable with Shane, his knowledge and he’s just an overall really nice guy. Another reason I chose them was because he was the only builder to submit the design to our HOA without my even asking! He kept me informed as we progressed.
I already had a pool design done by another builder but wanted to get estimates from other builders. I called five businesses and Shane was the first to respond. We met that week and I was very impressed by his professionalism. He looked at our design, asked really good questions about the pool and how we thought we would use it. He also made some suggestions that had to do with the actual usability of the pool. He took the paper-based plans and some screen shots and recreated the design using his own pool design software. We had several design meetings either at his office or at my home. He patiently tweaked the details as well as the bigger things until we were satisfied with the design and the materials.
Shane managed this project like clockwork and the only time the progress slowed down was due to weather. He kept me informed of who was coming when and what was expected to be accomplished in that given time. His contractors were very skilled, polite and was respectful of our property.The project wasn’t trouble free by any means but at each step, Shane oversaw the work being done, making changes either at my request or because he wasn’t satisfied. None of which were charged to us.Shane and his staff were so responsive to all of my questions, concerns and me calling him and telling him that one of the pool walls wasn’t being done to design, he stopped the work and redid it to design. There’s so much more to write but that would make this review too long to want to read.Our pool is amazing and we’re extremely happy with the result. Also, I didn’t feel that once the pool was finished Shane would disappear. In fact, he’s still very responsive when we have a question or trouble with the equipment. I would highly recommend Capital! Shane and his staff are honest, knowledgeable, demand high quality from the contractors and I can’t say enough about their responsiveness.
~ Susan S.
“We were referred to Capital Custom Pools and didn’t have to look any further after meeting with Shane. Shane came out to see our pool and get an idea of the needed repairs. His proposal was itemized, so it was easy to pick and choose what we wanted to complete. We visited the showroom where Shane and Mel helped us pick the finish and tile to renovate our pool. Shane communicated daily and paid close attention to the details. He was on-site as needed to ensure high-quality results. We are very pleased with our beautifully renovated pool and highly recommend Capital Custom Pools.”
~ Robin Lingren
“I was impressed with the level of detail and knowledge in the planning stage of the project. The showroom is great place to start with all the options available, great customer service….”
~ Nate H.
“We are very pleased with the service, workmanship, and quality that Capital Custom Pools provided us during our pool and spa construction experience.
Shane Pike was very helpful and knowledgeable and his communication was exemplary.
We would not hesitate to recommend Capital Custom Pools as the best choice if you are looking for a top notch professional to design, build and provide professional customer service during and after your pool construction project.”
~ Bob Hazen
“I looked at a lot of pool builders and pool repair companies. Shane from Capitol Custom Pools was the greatest. Always did what he said he would do at a reasonable price and did it perfectly!! I highly recommend them for ANY pool builds or repairs. Simply the best!!”
~ Jim Staude
“In this day and age with so many choices out there, it is difficult to find a company who values and provides quality, honesty, and integrity. At Capital Custom Pools my husband and I found all of the above and more. We were very pleased with the professionalism of everyone we dealt with and highly recommend them to anyone who is shopping for a pool builder.”
~ Kat McNell
“I started looking for a swimming pool company to do a renovation on my outdated pool. Shane came to my house, listened to my ideas and gave me some suggestions. I have many friends that told me of their horror stories in regards to pool repairs and renovations. after agreeing on the price the repairs were completed just as promised. The new interior finish and tile are beautiful and I have new energy efficient equipment. It was a pleasure working with Capital Custom Pools.”
~ Ray Taylor
“I did a lot of research prior to choosing a pool company to build my pool because I wanted the best service and quality for the price I was paying. To my surprise, I not only received excellent customer service from the moment I walked through the door I also received respect and honesty throughout the build. I can’t express enough how happy I am with this company. I recommend Shane Pike and Capital Custom Pools for EVERYONE’S pool building needs.”
~ C. Keefer
“Excellent work, quality craftsmanship, project finished two days ahead of schedule, I love my new pool!”